Note: This policy applies only to physical goods. For in-person salon services, digital courses, or masterclasses, please refer to our Booking and Cancellation Policy.
Order Processing Time
All orders for physical products are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that processing time is separate from the shipping transit time.
Domestic Shipping Rates (United States)
We offer flat-rate shipping tiers based on the weight of your order, as well as free shipping for qualifying purchases. Shipping charges will be displayed at checkout.
Free Economy Shipping: Available on all orders $50.00 and up.
Economy Shipping (0 - 5 lbs): $4.90
Economy Shipping (5 - 70 lbs): $19.90
Standard Shipping (0 - 1 lb): $6.90
Standard Shipping (1 - 5 lbs): $9.90
In-Store Pickup
Local to Tupelo, MS? You can skip the shipping fees with free local pickup at our salon!
Simply select "Local Pickup" at checkout. Your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
Pickup Location:
Sophia Misaki Beauty
Pickup Hours: Monday - Friday 8AM - 8PM
International Shipping
We currently offer international shipping to 27 countries, including the United Arab Emirates, Austria, and Australia.
Shipping charges for international orders are calculated at checkout based on the weight of your package and your location. We offer the following international shipping options:
DHL Express: Calculates transit time at checkout and supports prepaid duties.
USPS: Options include First Class Package International, Priority Mail Express International, and Priority Mail International.
Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Unless prepaid at checkout via DHL Express, Sophia Misaki Beauty is not responsible for these charges; they are the customer's responsibility.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within the estimated timeframe provided by your selected shipping tier, please contact us at Hello@SophiaMisakiBeauty.com with your name and order number, and we will look into it for you.
Damages, Lost, or Stolen Packages
If your package arrives damaged, please email us as soon as possible at Hello@SophiaMisakiBeauty.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please be aware that Sophia Misaki Beauty is not liable for packages that are marked as "Delivered" by the postal carrier but are stolen or lost. Please ensure your shipping address is secure prior to checking out.
Returns & Refunds
For information on returns, exchanges, or refunds for shipped products, please view our Return Policy .
Contact Us
If you have any further questions about your shipping or order status, please don't hesitate to reach out to us!
Email: Hello@SophiaMisakiBeauty.com
Phone: 662-269-2634
Address: 207 N. Madison St. Tupelo, MS 38804